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News
Faye Raises $50 Million, Bets on AI to Get Travel Insurance Claims Paid in Minutes
1+ hour, 37+ min ago (153+ words) Faye is using AI to move more claims from filing to payment while keeping denials with humans. That makes the claims experience, not just the checkout offer, the core of its pitch to travel brands. Faye, a travel insurance company…...
Booking Holdings CEO: AI Overviews Are Squeezing SEO
13+ hour, 50+ min ago (168+ words) No travel business has found the silver bullet yet in how to show up prominently on a consistent basis within the major LLMs. As these platforms evolve, such an achievement becomes a moving target. Booking Holdings CEO Glenn Fogel said…...
Steve Singh's Business Travel Startup Spotnana Is Now 30% Consumer
22+ hour, 41+ min ago (186+ words) Spotnana is Steve Singh's second act after building and flipping Concur. He's expanding the business travel startup to cover leisure travel, too, after having raised additional funding. A year ago, every dollar of Spotnana's revenue came from corporate travel. Today,…...
SAP Concur Adds New AI Tools for Approvals, Cards, and Travel Leakage
1+ day, 18+ hour ago (176+ words) Most of what SAP Concur announced adds AI to existing tools. The leakage-reporting tool built with Amex GBT is the exception — combining data the two platforms couldn't share before. SAP Concur unveiled new tools Monday, extending AI beyond travelers and…...
What Travel AI Can Learn From Hipmunk, 16 Years Later
2+ day, 1+ min ago (301+ words) Skift First read is on us. Get unlimited access with Skift Pro. Unlock your next read Hipmunk built a results page around how travelers make decisions, and today’s AI tools have yet to match it. - How could an 'agony score…...
Permira-Backed Engine Buys Options Travel to Build Corporate Booking Tool
4+ day, 22+ hour ago (151+ words) Engine is a startup that spent a decade selling hotel rooms to businesses that never hired a travel management company for help. Now it's just bought a TMC, and plans to build the booking software it thinks all business travelers…...
Expedia Acquired AI Trip-Planner Layla: Exclusive
4+ day, 23+ hour ago (162+ words) Is Layla substantially more advanced that the ever-increasing number of other AI trip-planners out in the wild? Hiring additional tech talent will be a benefit of this deal regardless of whether the Layla platform exists as an independent entity a…...
AI Is Deciding Which Hotels Get Considered — Hospitality Revenue Leaders Need a Budget Response
4+ day, 23+ hour ago (1131+ words) AI is pushing hotel discovery earlier in the traveler journey, forcing commercial leaders to rethink who owns visibility, how to measure success, and whether more budget should move upstream before demand reaches traditional booking channels. Brand awareness has always provided…...
Is Verified Identity the Missing Link in Airline Direct Booking?
5+ day, 23+ hour ago (1051+ words) Airlines are investing heavily in direct bookings, loyalty programs, and more flexible offer creation. But the bigger opportunity may depend on something more basic: knowing who travelers are, what communities they belong to, and how to recognize them in ways…...
Jay Carney to Exit Airbnb. Lime Veteran Appointed Policy Chief
1+ week, 10+ hour ago (169+ words) The choice of a cities-and-operations operator to succeed a former White House press secretary on policy strategy signals that Airbnb could be reverting to a more of an aggressive regulatory ground game in the years ahead. Jay Carney, who has…...